Privacy Policy

Last modified: February 15, 2026

1. Overview

This Privacy Policy describes how dallasbiochemical.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit the Site, use our services, or make a purchase (collectively, the “Services”). “You” means any user of the Services, including customers and website visitors. Our products are sold for in‑vitro research use only and not for human or animal use or consumption, and our Services are intended for adult researchers in the United States.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will post the revised version on the Site and update the “Last updated” date.

2. What Information We Collect

The information we collect depends on how you interact with us.

2.1 Information You Provide Directly

  • Basic contact details: name, billing and shipping address, email, phone number.

  • Order information: products ordered, order history, payment confirmation, shipping details.

  • Account information: username, password, security questions, institutional affiliation or credentials if requested for research verification.

  • Shopping information: items viewed and added to cart.

  • Support communications: details you include when you contact us (for example, order questions, account issues, technical questions).

Some features may not work if you choose not to provide required information (for example, checkout without an address).

2.2 Information Collected Automatically (Cookies & Usage Data)

We use cookies, pixels, and similar technologies to collect “Usage Data,” such as:

  • Device and browser information.

  • IP address and general location (e.g., city/state).

  • Pages viewed, links clicked, time on page, and similar usage metrics.

  • How you arrived at the Site (e.g., referral link or ad).

This helps us operate, secure, and improve the Site and understand how users interact with it.

You can usually control cookies through your browser settings; however, blocking cookies may affect site functionality.

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (e.g., payment confirmation, limited payment details).

  • Shipping and fulfillment providers (e.g., tracking and delivery status).

  • Service providers that host our Site, provide analytics, fraud prevention, or marketing tools.

We treat this information in line with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Provide and operate the Services, including processing orders, arranging shipping, handling returns/adjustments, and managing your account.

  • Verify that you are a qualified customer and enforce our research‑use‑only and not for human or animal use restrictions.

  • Communicate with you about orders, account notices, policy updates, and customer service issues.

  • Improve, secure, and optimize the Site, including analytics, debugging, and fraud prevention.

  • Send you marketing and promotional communications where permitted by law and your preferences (you can opt out at any time).

  • Comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others.

We do not use your information to provide medical diagnosis or treatment and do not operate as a healthcare provider or pharmacy.

4. How We Share Your Information

We may share your personal information with:

  • Service providers and vendors: hosting, payment processing, shipping, email and SMS services, analytics, security, and other operational providers.

  • Business and marketing partners: to help us send permitted marketing communications or understand campaign performance.

  • Our affiliates: for internal business purposes in compliance with this Policy.

  • Authorities or others: where required by law, in response to legal process, to enforce our Terms (including our zero‑tolerance policy on human/animal use), or to help protect our users, our rights, or others’ rights.

  • In a business transaction: such as a merger, acquisition, asset sale, or restructuring.

We do not sell your personal information in the traditional sense, but some uses of cookies and advertising tools may be considered “sharing” or “selling” under certain privacy laws. Where required, we will provide appropriate notices and choices.

5. User‑Generated Content and Third‑Party Links

If you post reviews or other content in public areas of the Site, that content may be viewed, collected, and used by others. You should not post any information you do not want to be public.

Our Site may include links to third‑party websites or services. Their practices are governed by their own privacy policies and terms. We are not responsible for how those third parties collect, use, or protect your information.

6. Children’s Data

Our products and Services are intended for adults engaged in research use only. We do not knowingly collect personal information from individuals under 21 years of age.

If you are a parent or guardian and believe a person under 21 has provided personal information to us, please contact us using the details below. We will delete that information and, if applicable, close any associated accounts.

We do not knowingly “sell” or “share” personal information of individuals under the age thresholds defined by applicable law.

7. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to:

  • Provide the Services and manage your relationship with us.

  • Comply with legal, tax, and regulatory obligations.

  • Resolve disputes and enforce our agreements and policies.

When information is no longer needed, we will delete or de‑identify it in accordance with our data retention practices and applicable law.

8. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access / Know: Request details about the personal information we hold about you.

  • Delete: Request deletion of certain personal information, subject to legal exceptions.

  • Correct: Request correction of inaccurate information.

  • Portability: Request a copy of certain information in a portable format.

  • Restrict / Object: Ask us to limit certain processing, in some cases.

  • Withdraw consent: Where we rely on consent, withdraw it at any time (this will not affect prior processing).

You can also:

  • Manage marketing emails by using the “unsubscribe” link in any marketing email.

  • Manage cookies via your browser settings and, where available, site‑level cookie controls.

We may need to verify your identity before responding to your request (for example, by confirming email or account details). Where allowed, you may authorize an agent to make requests on your behalf; we may require proof of that authorization.

We will not discriminate against you for exercising your privacy rights.

9. International Users

Our business and shipping are focused on the United States. If you access the Site from outside the US, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. These locations may have different data protection laws than your country. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross‑border transfers.

10. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to raise a concern or complaint, you can contact us at:

Email: support@dallasbiochemical.com